BMC understands how important it is to be available to customers and provide the right support as quickly as possible. Should you have any queries, the Open Research Support Team is here to help 7 days a week so please feel free to contact us and we will get back to you very soon.
If you would like to check whether an answer is already available before getting in touch, we invite you to check our Support FAQs.
Areas covered include general questions about open access, login, how to check the status of a manuscript and paying an article-processing charge.
If you can’t find the answer to your question, please contact us using the options available below.
Customers in the UK, call free on 0800 389 8136
All other customers, call +44 (0) 20 3192 2009
The Campus, 4 Crinan Street
London N1 9XW
For more information on the support we offer in Japan and South Korea, please visit our Regional Support page.